Where your data resides has major consequences, not just impacting your organizations data governance, but also your performance and functioning. In this article, we’ll discuss several key factors to consider when choosing your service provider to ensure where your data is located is an asset not a liability.
Many clients are shocked to find out that their service provider is storing their data outside of their country or region. They assume that because their provider has a data center in their region that this is where their data is. This assumption would be incorrect. Ensure your service provider has directly specified and included in your service level agreement (SLA) where your data will be held. This has huge implications for data residency, latency and performance, as well as significant legal implications. Think about where your data is located and how this will affect your organization. You should choose a service provider who is able to meet your specific needs.
Performance & Latency
Where your data is stored can have a big impact on your user experience. Having your data stored 2000 miles away can add latency to your application stack, these latency effects will depend on the application. If latency is a concern for your organization you may want to consider having your data stored within the same region as your users. Luke Brown, Principal Technologist at Zettagrid, suggests if your users are located across multiple regions to host your applications load balanced across those regions. This will decrease the latency and ensure your user experience is optimal.
Access to Support & Engineers in your region
Service providers all have different support and service policies. Some provide 24/7/365 technical support whereas others operate 9-5, Monday through Friday. Many service providers offer their support based on the type of plan you have purchased. For example, the basic plan with Amazon offers no support and their developer plan offers support but only via email and during business hours. Where your organization is located in the world will determine if you fall into the same time zone as your service provider. Coordinating with technical support during business hours with a 10-hour time difference may be difficult. To ensure you have the help you need, when you need it, choose a cloud service provider that offers 24/7/365 support and if possible includes support for free.
For more information and guidance on choosing the right cloud service provider, click here.