--- title: The Most Important Things to Consider When Choosing a Managed Services Provider description: Trying to choose a managed services provider? Here are some important things to consider to ensure you choose the best provider for your business needs image: https://info.cloudcarib.com/hubfs/shutterstock_565056112.jpg --- [![Cloud Carib](https://info.cloudcarib.com/hubfs/Cloud%20Carib%202018%20Template/cloud-carib-logo-white.svg)](https://www.cloudcarib.com/) +1 800 390 2806 [Client Portal](https://www.cloudcarib.com/support/)[Contact us](https://www.cloudcarib.com/contact-us) Menu - [About us](https://www.cloudcarib.com/about-us/why-cloudcarib/) - [Services](https://www.cloudcarib.com/services/) - [Data Centre Services](https://www.cloudcarib.com/services/data-centre-services/cloud-facilities/) - [Cloud Facilities](https://www.cloudcarib.com/services/data-centre-services/cloud-facilities/) - [Virtual Data Centre](https://www.cloudcarib.com/services/data-centre-services/virtual-data-centre/) - [Managed Services](https://www.cloudcarib.com/services/data-centre-services/managed-services/) - [Network Services](https://www.cloudcarib.com/services/data-centre-services/network-services/) - [Managed Backups](https://www.cloudcarib.com/services/data-centre-services/managed-backups/) - [Professional Services](https://www.cloudcarib.com/services/data-centre-services/professional-services/) - [Security & Business Continuity](https://www.cloudcarib.com/services/security-business-continuity/managed-security/) - [Managed Security](https://www.cloudcarib.com/services/security-business-continuity/managed-security/) - [Intrusion Detection and Prevention](https://www.cloudcarib.com/services/security-business-continuity/intrusion-detection-and-prevention/) - [Disaster Recovery](https://www.cloudcarib.com/services/security-business-continuity/disaster-recovery/) - [Mobility & Productivity](https://www.cloudcarib.com/services/mobility-productivity/enterprise-mobility-management/) - [Unified Communications](https://www.cloudcarib.com/services/mobility-productivity/unified-communications/) - [Voice Services](https://www.cloudcarib.com/services/mobility-productivity/voice-services/) - [Carib365](https://www.cloudcarib.com/services/mobility-productivity/carib365/) - [Enterprise Mobility Management](https://www.cloudcarib.com/services/mobility-productivity/enterprise-mobility-management/) - [Solutions](https://www.cloudcarib.com/solutions/) - [Resources](https://www.cloudcarib.com/resources/news-centre) - [News centre](https://www.cloudcarib.com/resources/news-centre/) - Blog - [Whitepapers](https://www.cloudcarib.com/resources/whitepapers/) - [Case studies](https://www.cloudcarib.com/resources/case-studies/) - [Tools](https://www.cloudcarib.com/resources/tools/) - [Partners](https://www.cloudcarib.com/partners/) - [Our Partner Network](https://www.cloudcarib.com/partners/) - [Become A Partner](https://www.cloudcarib.com/partners/become-a-partner/) - [Refer A Client](https://www.cloudcarib.com/partners/refer-a-client/) Blog ** # The Most Important Things to Consider When Choosing a Managed Services Provider ** # ![ChoosingManagedServicesProviderCloud.jpg](https://info.cloudcarib.com/hs-fs/hubfs/shutterstock_565056112.jpg?width=605&name=shutterstock_565056112.jpg "ChoosingManagedServicesProviderCloud.jpg") [Choosing the right managed services provider(MSP) ](https://info.cloudcarib.com/blog/3-questions-to-ask-before-choosing-a-cloud-service-provider)[is a huge decision](https://info.cloudcarib.com/blog/3-questions-to-ask-before-choosing-a-cloud-service-provider) for any organization. The true benefits of managed services can only be achieved by choosing the right provider. [Here are some key things to consider when evaluating managed service providers](https://info.cloudcarib.com/blog/5-important-questions-to-ask-when-choosing-a-cloud-provider).   ## **Level of Skills & Expertise **  The depth and breadth of skills at your MSP are critical. As an extension of your internal IT team, the MSP can augment and enhance your capabilities without the costs associated with hiring and retaining your own additional staff. Ask about the skill sets of their staff, how they gain and share new knowledge, and their expertise around scalability.   ## **Service ManagementExcellence**  The MSP is responsible for the operational well-being of your company. As such, their mandate must be two-fold. First, they must maintain your existing services, and secondly, they must enhance your capabilities through a process of continuous improvement. This can take the form of an action plan to streamline existing services and operational practices, or more importantly the introduction of new services that can help improve your business.  ## **Adherence to****Industry Best Practices **  Does the organization uphold the Information Technology Infrastructure Library (ITIL) best practices? The ITIL is a best practice guideline designed for the IT service management industry that focuses on aligning IT services with the needs of the client or business. An organization that**[upholds these best practices](http://www.bmcsoftware.uk/guides/itil-introduction.html)** typically demonstrates improved service delivery and customer satisfaction, reduced costs through improved use of resources, greater visibility of IT costs and assets, and better management of business risk and service disruption or failure. ## **Strong Partnerships that Support Multivendor Environments**  Your MSP should have partnerships with multiple vendors and be knowledgeable about a wide range of products and vendors. The best provider will play the role of a trusted advisor; they should be able to make the best recommendations for your organization.   ## **SLA- Backed Performance**  Your service provider should be able to provide you with a service level agreement that provides clear and measurable performance guidelines. This agreement is a blueprint of the service they will provide and can protect your organization's assets and reputation. The service provider you choose should be more than happy to sign an SLA.   ## **Reputation**  What are their current clients, previous clients, and industry analysts saying about them as a service provider? Research the reputation of a provider to ensure you are choosing one with an excellent track record.     ## **Are You Looking for an Offshore Cloud Service Provider?**  If you're thinking about switching to a cloud service provider, consider Cloud Carib. Located in Nassau, Bahamas, Cloud Carib is a cutting-edge, offshore cloud provider that offers private, public, and hybrid cloud solutions. If you're looking for tailored cloud solutions from a reliable provider, call [(800) 390-2806](tel:%28800%29%20390-2806) to speak to a cloud specialist. **[Contact us today to learn more >>](http://www.cloudcarib.com/contact)**.[![New Call-to-action](https://no-cache.hubspot.com/cta/default/546812/c4ab489f-62d6-4819-b54b-8d0fc13b77e2.png)](https://cta-redirect.hubspot.com/cta/redirect/546812/c4ab489f-62d6-4819-b54b-8d0fc13b77e2) ### Posts by Topic - [Cloud Computing 36](https://info.cloudcarib.com/blog/topic/cloud-computing) - [Disaster Recovery 33](https://info.cloudcarib.com/blog/topic/disaster-recovery) - [data security 32](https://info.cloudcarib.com/blog/topic/data-security) - [Cyber Security 28](https://info.cloudcarib.com/blog/topic/cyber-security) - [Caribbean 19](https://info.cloudcarib.com/blog/topic/caribbean) - [Government 20](https://info.cloudcarib.com/blog/topic/government) - [Public Sector 19](https://info.cloudcarib.com/blog/topic/public-sector) - [Cloud Security 16](https://info.cloudcarib.com/blog/topic/cloud-security) - [Data Backup 15](https://info.cloudcarib.com/blog/topic/data-backup) - [Cloud Solutions for Legal Firms 15](https://info.cloudcarib.com/blog/topic/cloud-solutions-for-legal-firms) - [Data Sovereignty 15](https://info.cloudcarib.com/blog/topic/data-sovereignty) - [Business Continuity 14](https://info.cloudcarib.com/blog/topic/business-continuity) - [Cloud Computing for Financial Institutions 14](https://info.cloudcarib.com/blog/topic/cloud-computing-for-financial-institutions) - [Security 11](https://info.cloudcarib.com/blog/topic/security) - [Managed Cloud Services 10](https://info.cloudcarib.com/blog/topic/managed-cloud-services) - [Cloud Services 9](https://info.cloudcarib.com/blog/topic/cloud-services) - [Choosing a Cloud Service Provider 8](https://info.cloudcarib.com/blog/topic/choosing-a-cloud-service-provider) - [Hurricane Season Preparation 7](https://info.cloudcarib.com/blog/topic/hurricane-season-preparation) - [Hybrid Cloud Computing 6](https://info.cloudcarib.com/blog/topic/hybrid-cloud-computing) - [Compliance 5](https://info.cloudcarib.com/blog/topic/compliance) - [Data Economy 5](https://info.cloudcarib.com/blog/topic/data-economy) - [Small Business 5](https://info.cloudcarib.com/blog/topic/small-business) - [Business Agility 4](https://info.cloudcarib.com/blog/topic/business-agility) - [COVID-19 4](https://info.cloudcarib.com/blog/topic/covid-19) - [Cloud Computing for CEOs 4](https://info.cloudcarib.com/blog/topic/cloud-computing-for-ceos) - [Multi-Factor Authentication 4](https://info.cloudcarib.com/blog/topic/multi-factor-authentication) - [Containerization 3](https://info.cloudcarib.com/blog/topic/containerization) - [Containers 3](https://info.cloudcarib.com/blog/topic/containers) - [GDPR 2](https://info.cloudcarib.com/blog/topic/gdpr) - [MFA 2](https://info.cloudcarib.com/blog/topic/mfa) - [Data Breach 1](https://info.cloudcarib.com/blog/topic/data-breach) - [Healthcare Industry 1](https://info.cloudcarib.com/blog/topic/healthcare-industry) - [SOC2 1](https://info.cloudcarib.com/blog/topic/soc2) Show more #### Get in touch with an expert, find your nearest office location, or send us a note about your next project. [Get in touch](https://www.cloudcarib.com/contact-us/) ## Recent posts From our privately owned equipment in Nassau, and through strategic global partnerships. [View all posts](https://info.cloudcarib.com/blog/all) [![](https://assets.bwbx.io/images/users/iqjWHBFdfxIU/iVkwvb.BrCKs/v0/-1x-1.webp)](https://info.cloudcarib.com/blog/backups-arent-recovery-plan) [Disaster Recovery](https://info.cloudcarib.com/blog/topic/disaster-recovery) ### [The Continuity Gap: Why Backups Aren't a Recovery Plan](https://info.cloudcarib.com/blog/backups-arent-recovery-plan) [![](https://info.cloudcarib.com/hs-fs/hubfs/All%20Hands/Backup%20And%20Running/Pegasus.png?width=370&height=245&name=Pegasus.png)](https://info.cloudcarib.com/blog/from-eurostack-to-caribstack) [Government](https://info.cloudcarib.com/blog/topic/government) ### [From EuroStack to CaribStack: How the Caribbean Can Build Digital Sovereignty](https://info.cloudcarib.com/blog/from-eurostack-to-caribstack) [![](https://info.cloudcarib.com/hs-fs/hubfs/The-Storm-Proof-State-How-the-Bahamas-Built-a-Sovereign-Cloud-Against-the-Odds.webp?width=370&height=245&name=The-Storm-Proof-State-How-the-Bahamas-Built-a-Sovereign-Cloud-Against-the-Odds.webp)](https://info.cloudcarib.com/blog/the-storm-proof-state-how-the-bahamas-built-a-sovereign-cloud-against-the-odds) [Government](https://info.cloudcarib.com/blog/topic/government) ### [The Storm-Proof State: How the Bahamas Built a Sovereign Cloud Against the Odds](https://info.cloudcarib.com/blog/the-storm-proof-state-how-the-bahamas-built-a-sovereign-cloud-against-the-odds) #### Sign up for our newsletter and get great content delivered straight to your inbox. Cloud Carib - [About us](https://www.cloudcarib.com/about-us/why-cloudcarib/) - [Services](https://www.cloudcarib.com/services/) - [Solutions](https://www.cloudcarib.com/solutions/) - [Resources](https://www.cloudcarib.com/resources/news-centre) - [Partners](https://www.cloudcarib.com/partners/) - [Contact Us](https://www.cloudcarib.com/contact-us/) Data centre services [Facilities](https://www.cloudcarib.com/services/data-centre-services/cloud-facilities/) [Virtual Data Centre](https://www.cloudcarib.com/services/data-centre-services/virtual-data-centre/) [Managed Services](https://www.cloudcarib.com/services/data-centre-services/managed-services/) [Network Services](https://www.cloudcarib.com/services/data-centre-services/network-services/) [Managed Backups](https://www.cloudcarib.com/services/data-centre-services/managed-backups/) [Professional Services](https://www.cloudcarib.com/services/data-centre-services/professional-services/) Security & Business Continuity [Managed Security](https://www.cloudcarib.com/services/security-business-continuity/managed-security/) [Intrusion Detection and Prevention](https://www.cloudcarib.com/services/security-business-continuity/intrusion-detection-and-prevention/) [Disaster Recovery](https://www.cloudcarib.com/services/security-business-continuity/disaster-recovery/) Mobility & Productivity [Unified Communications](https://www.cloudcarib.com/services/mobility-productivity/unified-communications/) [Voice Services](https://www.cloudcarib.com/services/mobility-productivity/voice-services/) [Carib365](https://www.cloudcarib.com/services/mobility-productivity/carib365/) [Enterprise Mobility Management](https://www.cloudcarib.com/services/mobility-productivity/enterprise-mobility-management/) © 2018 Cloud Carib | Designed and Developed by [okto.](https://www.oktodigital.com/) Facebook Twitter LinkedIn